Returns & Exchanges

Due to the perishable nature of our fresh seafood, we strive to ensure every order meets the highest standards of quality and food safety. If you are unsatisfied with your purchase, please contact us within 24 hours of delivery to initiate a resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team or call the shop immediately with your order number and photos of the product in question.

• 2.
  Quality Assessment

  Our quality control team will review your claim and the provided documentation to determine if the product meets our freshness specifications.

• 3.
  Product Handling

  Keep the seafood in its original packaging and refrigerated while we process your request; do not discard the item until instructed.

• 4.
  Resolution

  Approved claims will be issued a store credit or a full refund to the original payment method within 3-5 business days.